Refund policy

We have a 15-day return policy. This means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase. Return shipping costs are the responsibility of the customer.

To initiate a return, please contact us at: florentina.leatherhandbags@gmail.com

If your return is accepted, we will send you a return label and instructions on how to ship your package. Items returned without a prior request will not be accepted. For any questions regarding returns, you can contact us at florentina.leatherhandbags@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate and resolve the issue.

Exceptions / Non-returnable items

Certain items cannot be returned, specifically personalized products (special orders, custom items, etc.).

Unfortunately, sale items and gift cards cannot be returned or exchanged.

Exchanges
To get the item you want quickly, return the purchased item and, once the return is accepted, place a new order.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund is approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If you still have not received your refund 15 business days after your return was approved, please contact us at florentina.leatherhandbags@gmail.com.