Terms of service

Welcome to Salon de Jardin Provence. These General Terms and Conditions of Sale (GTC) govern the use of our website and the commercial relationship between Salon de Jardin Provence and its customers. By accessing our website and placing an order, you accept the terms and conditions below.

1. General Information

These general terms and conditions apply to all sales of products made through the Salon de Jardin Provence website. They define the rights and obligations of the parties in connection with the sale of products offered on the website.

2. Products

The products offered for sale are those described on the website. Salon de Jardin Provence strives to provide accurate descriptions and images, but cannot guarantee the absence of typographical errors or minimal variations in product representation (e.g., color, dimensions).

3. Orders
Any order placed on our website implies acceptance of these general terms and conditions.
Orders are placed directly through the website. Once your order has been confirmed, you will receive a confirmation email containing the details of your purchase.
Salon de Jardin Provence reserves the right to refuse or cancel any order in the event of product unavailability, an error in the order, or suspected fraud.
4. Prices and Payment
The prices displayed on the website are in euros and include applicable VAT. Delivery costs, if applicable, are specified before the order is confirmed.
Payment is due immediately upon ordering. We accept payment by credit card and other methods indicated on the website.
In the event of non-payment, the order will be automatically canceled.
5. Delivery
Products are delivered to the address indicated when ordering.
Delivery times are provided for informational purposes only. Salon de Jardin Provence cannot be held responsible for delays due to carriers or exceptional circumstances.
If a package is damaged upon receipt, it is your responsibility to refuse delivery and notify us immediately. 6. Right of Withdrawal

In accordance with legal provisions, you have 14 days from receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalties. Return shipping costs are your responsibility.

To exercise your right of withdrawal, please contact us at the following email address: [email protected].

7. Returns and Refunds

Products must be returned in their original condition and in their original packaging. Any damaged or incomplete product will not be refunded. Once the return has been validated, you will be refunded within 14 days of receipt of the returned product.

8. Warranty

Our products are covered by the legal guarantee of conformity and the warranty against hidden defects. If you find a defect, please contact us immediately to arrange a solution (repair, exchange, or refund).

9. Intellectual Property

All elements of the site (texts, images, logos, etc.) are the exclusive property of Salon de Jardin Provence or its partners and are protected by intellectual property laws. Any reproduction, use, or modification without authorization is strictly prohibited.

10. Data Protection

We collect and use your personal data in compliance with applicable data protection laws. For more details, please see our Privacy Policy.

11. Applicable Law and Jurisdiction

These general terms and conditions are governed by French law. In the event of a dispute, the parties will endeavor to find an amicable solution. Failing agreement, the dispute will be submitted to the competent courts.

Thank you for trusting Salon de Jardin Provence with your garden design.