Terms of service

Welcome to Salon de Jardin Provence. These General Terms and Conditions of Sale govern the use of our website and the commercial relationship between Salon de Jardin Provence and its customers. By accessing our website and placing an order, you agree to the terms and conditions set out below.

1. General Information

These general terms and conditions apply to all product sales made via the Salon de Jardin Provence website. They define the rights and obligations of the parties regarding the sale of products offered on the site.

2. Products

The products offered for sale are those described on the website. Salon de Jardin Provence strives to provide accurate descriptions and images but cannot guarantee the absence of typographical errors or minor variations in product representation (e.g., color, dimensions).

3. Orders
Any order placed on our website implies acceptance of these general terms and conditions.
Orders are placed directly on the site. Once your order is confirmed, you will receive a confirmation email containing the details of your purchase.
Salon de Jardin Provence reserves the right to refuse or cancel any order in the event of product unavailability, an error in the order, or suspected fraud.
4. Prices and Payment
Prices displayed on the website are in euros and include applicable VAT. Delivery charges, if applicable, are specified before order confirmation.
Payment is due immediately upon placing the order. We accept payments via bank card and other methods indicated on the site.
In the event of non-payment, the order will be automatically cancelled.
5. Delivery
Products are delivered to the address provided when placing the order.
Delivery times are estimates only. Salon de Jardin Provence cannot be held liable for delays attributable to carriers or exceptional circumstances. If a package is damaged upon receipt, it is your responsibility to refuse delivery and notify us immediately. 6. Right of withdrawal

In accordance with legal provisions, you have 14 days from the receipt of your order to exercise your right of withdrawal, without the need to provide a reason or pay a penalty. Return shipping costs are at your expense.

To exercise your right of withdrawal, please contact us at the following email address: [email protected].

7. Returns and refunds

Products must be returned in their original condition and packaging. No refunds will be issued for damaged or incomplete products. Once the return is approved, you will be refunded within 14 days of receipt of the returned product.

8. Warranty

Our products are covered by the statutory warranty of conformity and the warranty against hidden defects. If you discover a defect, please contact us immediately to find a solution (repair, exchange, or refund).

9. Intellectual property

All elements of the site (texts, images, logos, etc.) are the exclusive property of Salon de Jardin Provence or its partners and are protected by intellectual property laws. Any unauthorized reproduction, use, or modification is strictly prohibited.

10. Data protection

We collect and use your personal data in accordance with applicable data protection legislation. For more information, please consult our Privacy Policy.

11. Applicable law and jurisdiction

These General Terms and Conditions are governed by French law. In the event of a dispute, the parties will endeavor to reach an amicable solution. Failing such an agreement, the dispute will be submitted to the competent courts.

Thank you for entrusting us with the design of your garden.